Shipping & Returns Policy

Common Shipping Questions

I just placed my order, when will I receive it?

  • Orders take 3-5 business days to process/package
  • shipping time depends on what you choose at checkout
  • priority mail takes 2-3 days
  • UPS ground takes 2-9 days

    Common Return Questions

    What items are returnable?

    • Within 30 days of receipt of your shipment
    • In original condition

    How do I start a return?

    • mail your return with a note containing your order #, email, and name to:

    Baby Bear Outfitters Returns

    PO BOX 816

    OREM UT 84059

    How are returns processed?

    • Returns will be refunded to your original form of payment 
    • exchanges can be made for damaged items (we will cover the shipping)
    • exchanges can also be made for items that do not fit properly (customer covers the shipping)

    How do I send an item in for repair?

    • Diaper bag orders placed on or after January 15th 2018 are backed by our Diapering Years 3 Year Warranty
    • Please visit the GUARANTEE tab on the main page of our website

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

    Still have questions? Email us at orders@babybearoutfitters.com with your full name, order number and we will get back to you shortly.



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