Shipping & Returns Policy
Common Shipping Questions
I just placed my order, when will I receive it?
- Orders take 3-5 business days to process/package
- shipping time depends on what you choose at checkout
- priority mail takes 2-3 days
- UPS ground takes 2-9 days
Common Return Questions
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
How do I start a return?
- mail your return with a note containing your order #, email, and name to:
Baby Bear Outfitters Returns
PO BOX 816
OREM UT 84059
How are returns processed?
- Returns will be refunded to your original form of payment
- exchanges can be made for damaged items (we will cover the shipping)
- exchanges can also be made for items that do not fit properly (customer covers the shipping)
How do I send an item in for repair?
- Diaper bag orders placed on or after January 15th 2018 are backed by our Diapering Years 3 Year Warranty
- Please visit the GUARANTEE tab on the main page of our website
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.