After surveying hundreds of moms, we were shocked to find out that most diaper bags don’t last past the one year mark. The average US child isn't toilet trained until age 2.5. We think you deserve better. We stand behind our products, their quality, and the moms who use them. That’s why every diaper bag we sell is backed by our 3 year guarantee.
3-Year Diaper Bag Guarantee
After surveying hundreds of moms, we were shocked to find out that most diaper bags don’t last past the one year mark. The average US child isn't toilet trained until age 2.5. We think you deserve better. We stand behind our products, their quality, and the moms who use them. That’s why every diaper bag we sell is backed by our 3 year guarantee. During the 3 years after your purchase, you can send your bag in for repair if needed. Our in house seamstress will have it fixed and back to you within approximately one week. If your item is deemed irreparable, we may at our discretion, replace it or issue a merchandise credit.
Please note this warranty covers stitching, hardware, and any work done by our crafters, but does not cover normal wear and tear or damage caused by improper or unintended use.
Simply print and fill out the Repair Form and include with your item. Next, ship to the address listed on the form with tracking and insurance (Baby Bear Outfitters is not responsible for lost or stolen packages).
Shipping & Returns
Common Shipping Questions
I just placed my order, when will I receive it?
- Orders take 1-3 business days to process/package
- shipping time depends on what you choose at checkout
- priority mail takes 2-3 days
- UPS ground takes 2-9 days
Common Return Questions
What items are returnable?
- Everything, excluding clearance, is returnable within 30 days of receipt of your shipment
- Must be in original condition
- If purchased at inventory clearance prices, all sales are final, and no returns will be accepted.
How do I start a return?
- mail us your return with a note containing your order #, email, and name. You can download a return label by clicking here.
How are returns processed?
- Returns will be refunded to your original form of payment
- exchanges can be made for damaged items (we will cover the shipping)
- exchanges can also be made for items that do not fit properly (customer covers the shipping)
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.
Baby Bear Outfitters Returns
58 W 100 S #47
Clarkston UT 84305
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