Diapering Years Guarantee
After surveying hundreds of moms we were shocked to find out that most diaper bags didn’t last past the one year mark. The average US child is toilet trained by age 2.5. We stand behind our products, their quality, and the moms who use them. That’s why every diaper bag we sell is backed by our diapering years 3 year warranty. If you aren’t satisfied with the product you receive upon arrival, please return it for a refund or exchange within the first 30 days. During the 3 years after your purchase you can send your bag in for repair if needed. Our in house seamstress will have it fixed and back to you within approximately one week. If your item is deemed irreparable, we may at our discretion, replace it or issue a merchandise credit for the last known retail value.
Please note this warranty covers stitching, hardware, and any work done by our crafters but does not cover normal wear and tear or damage caused by improper use.
Print and fill out the Repair Form and include with your item. Next, ship to the address listed on the form with tracking and insurance (Baby Bear Outfitters is not responsible for lost packages).