Our 3-Year Guarantee on Diaper Bags
After surveying hundreds of moms, we were shocked to find out that most diaper bags don’t last past the one year mark. The average US child isn't toilet trained until age 2.5. We think you deserve better. We stand behind our products, their quality, and the moms who use them. That’s why every diaper bag we sell is backed by our 3 year guarantee. During the 3 years after your purchase, you can send your bag in for repair if needed. Our in house seamstress will have it fixed and back to you within approximately one week. If your item is deemed irreparable, we may at our discretion, replace it or issue a merchandise credit.
Please note this warranty covers stitching, hardware, and any work done by our crafters, but does not cover normal wear and tear or damage caused by improper or unintended use.
Simply print and fill out the Repair Form and include with your item. Next, ship to the address listed on the form with tracking and insurance (Baby Bear Outfitters is not responsible for lost or stolen packages).